Shipping & Returns
Free Shipping & Our Delivery Advantages
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Free Standard Shipping on all Ballet Pumps, Boots, Flat Sandals, Flat Shoes, Heeled Sandals, and Heels.
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Our Shipping Advantages:
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Rapid Fulfillment: Orders are picked, packed, and dispatched within 24 hours.
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Fully Insured Transit: Coverage against loss or damage while in carrier possession.
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End-to-End Tracking: Real-time updates from our warehouse to your doorstep.
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Shipping Disclaimer:
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Transit times are estimates and begin at shipment, not at order placement.
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Delays may occur due to customs clearance, extreme weather, carrier disruptions, or other factors beyond our control.
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14-Day No-Questions-Asked Returns
Return any unworn, unaltered item within 14 calendar days of delivery for a full merchandise refund (original shipping charges are non-refundable).
Refund Processing Time
Once we receive and inspect your return, please allow up to 14 business days for your refund to be credited back to your account.
Return Shipping Costs
Return shipping fees are the customer’s responsibility. We recommend using a trackable carrier and retaining proof of shipment.
PayPal Refunds
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Refunds to PayPal are initiated within 14 business days of receiving your return.
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In jurisdictions where local regulations apply, PayPal refunds may take up to 30 calendar days to appear in your account.
Multi-Currency Support
Shop and pay in your preferred currency. We currently support:
- EUR (Euro)
- GBP (Pound Sterling)
- USD (US Dollar)
Prices will display and be charged in the currency selected at checkout.
Refund Procedure
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Email [email protected] with your order number and return reason.
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We’ll send you a pre-paid return label within 2 business days.
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Drop off your package at any designated carrier location within 7 days.
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After inspection, we’ll process and confirm your refund via email.
If you have any questions about our Shipping & Returns Policy, please contact us at [email protected] or via live chat on our website. We’re here to help!